Customer Success Manager - Aven Hospitality

Aven Hospitality is seeking a Customer Success Manager to work with customers to achieve their desired commercial outcomes and drive value realization. The role involves developing and maintaining relationships with commercial, product, and delivery team members, creating engagement strategies, and reporting on customer progress.

Requirements

• Minimum 5 years of customer success, relevant sales, consulting, or hospitality distribution/revenue management experience
• Extensive experience with SynXis CRS and deep understanding of Hospitality commerce, including revenue management, total revenue attainment, distribution strategies, guest acquisition and retention strategies, cost of goods/service sold and knowledge of the competitive landscape, key trends, opportunities, and challenges
• Bachelor’s Degree or equivalent in relevant field, including relevant industry experience
• Proven experience in fostering customer relations and supporting customer goal attainment and value realization
• Proven ability to influence cross-functional teams within a global matrix organization, with strong capabilities to build relationships with internal and external stakeholders

Benefits

• Professional growth and development opportunities