Product Support Analyst I VIP

Sabre is an AI-native technology leader in travel retailing, guiding established leaders and disruptors to the next age of personalized experiences. The Product Support Analyst I VIP role involves customer service, technical support, and sales support, working with various departments to meet maintenance services sales goals.

Requirements

• High School diploma or higher
• Technical experience (desirable)
• Good time management and priority setting skills
• Effective teamwork skills
• Ability to work under pressure and handle complexity
• Proficient English and Spanish written and oral communication skills
• Organized, able to multi-task, and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• Travel Industry background (desirable)
• Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
• ITIL/ XML/ SQL/ API Programming
• Experience using Salesforce CRM tool

Benefits

• Work in modern Zonamerica campus with amenities
• Annual Performance bonus plans
• Development opportunities in country or globally
• Private health insurance
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave
• Daily meal allowance
• End of Year Break
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events