Technical Product Support Analysts I – VIP

Sabre is seeking a Technical Product Support Analyst to provide high-quality technical and product support for Sabre-provided applications, Mid-Back Office Product solutions, and hardware/network configurations. The role requires a blend of technical troubleshooting, analytical thinking, and exceptional customer service.

Requirements

• Serve as the first point of contact for a global customer base (Travel Agencies)
• Manage customer inquiries via Phone, Chat, Web-Case, and Call-Back within a 24/7 global shift operation
• Diagnose and resolve complex hardware, software, and network configuration issues using advanced diagnostic tools
• Document all interactions in CRM tools (e.g., Salesforce)
• Handle the installation and troubleshooting of Sabre-provided software and hardware requirements
• Work alongside advanced support tiers, account managers, and development teams
• Act as the lead interface between internal departments and external vendors
• Engaging in cross-functional initiatives and ad-hoc projects