Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Technical Product Support Specialist – PRISM
Requirements
- Provide endtoend product support to airline customers, responding to inquiries related to contracts, reports, data usage, and PRISM product functionality.
- Act as a trusted advisor to customers by offering guidance on best practices for product usage and data interpretation.
- Investigate and resolve customer issues efficiently, partnering with product, engineering, and business teams to deliver timely solutions.
- Submit, track, and manage customerdriven enhancement requests through TFS ensuring clear communication and followup.
- Serve as the primary liaison for datarelated communications when airlines or corporate customers experience missing, delayed, or inconsistent data.
- Monitor and review data within Data Release Authorizations (DRAs) to ensure compliance and identify manipulated or noncompliant language.
- Set up and maintain secure partner datasharing processes, ensuring adherence to established governance and datasharing protocols.
- Collaborate closely with airline support desks and primary airline contacts to obtain required data and resolve data availability issues.
- Proactively assess data quality, identify anomalies or discrepancies, and drive resolution to maintain data integrity.
- Maintain detailed documentation of data monitoring activities, compliance findings, and partner datasharing processes.
- Participate in triage, planning, and prioritization meetings to support enhancements that align with customer needs and organizational goals.
Benefits
- 401k Matching
- Generous Parental Leave
- Relocation Assistance
- Tuition Reimbursement
