Operation Associate

Implement customer service best practices, manage customer requests, and coordinate with fleet companies and drivers. Coordinate shipments, resolve disputes, and maintain relations with clients and personnel. Support the supply chain process and review documents to ensure compliance with laws and regulations.

Requirements

• Enter orders from customers as per their requirements
• Manage customer requests until implementation
• Follow up with customers and communicate with them
• Approve bookings and ensure coordination for shipments
• Take responsibility for shipments from pick up to delivery
• Resolve disputes with truck tariffs and delays fees
• Maintain relations with personnel inside clients' sites
• Communicate with fleet companies and drivers
• Select the best price offers for trucks
• Ensure implementation and receipt of all required documents
• Support the supply chain process through planning and online allocation
• Review assigned drivers' documents and ensure they are valid
• Make certain bills of lading for running job orders are properly filled and signed
• Upload relevant documents to the dashboard at various stages of execution
• Coordinate with team members to update them with status changes
• Follow up system updates and apply them practically
• Prepare and circulate daily sales reports to all concerned
• Manage archiving of completed shipment files and maintain record keeping
• Follow up with sales on pending sales orders and deliveries
• Invoices and documents necessary for them with the customer, transport companies and drivers
• Review and approve documents, processes and controls of freight payment and audit system
• Ensure on-time collection of orders relevant documents and submit it to the concerned Business Unit
• Carries out any other tasks related to the field of his work