Collections Officer II/Senior Collections Officer

The Collections Officer II/Senior Collections Officer is responsible for contacting members who are past due or over limit on their loans to make satisfactory payment arrangements. The role requires excellent communication skills, a thorough understanding of consumer financial services and collecting bad debt, and the ability to use good business judgment.

Requirements

• High school diploma or general education degree (GED); or one to three years of related experience and/or training; or an equivalent combination of education and experience.
• Ability to demonstrate professional communication skills.
• Ability to speak clearly and forcefully.
• Ability to work well individually and in a team setting.
• Thorough understanding of consumer financial services and collecting bad debt.
• Ability to use good business judgment.
• Ability to resolve most member complaints prior to escalation.
• Ability to use a personal computer, with emphasis on Microsoft Word, 10key, adding machine, and other related equipment.
• Thorough understanding of Temenos, Accurint, DNA, and any other applicable SAFE Credit Union programs.

Benefits

• Generous Paid Time Off
• 401k Matching
• HSA
• FSA
• Professional Development Opportunities
• Recognition and Appreciation
• Flexible Work Arrangements
• Positive Company Culture
• Career Growth
• Work-Life Balance
• Employee Empowerment
• Space of Belonging
• Wellness Programs
• Strong Leadership
• Sense of Purpose