Dispute Specialist I, II, Senior
SAFE Credit UnionFolsom, California, United States
Posted May 29, 2026
44720 - 72360 USD
Full Time
About the Company
SAFE Credit Union, established in 1940, is a financial leader serving Northern California with $4.6 billion in assets and approximately 236,000 members. Offering a wide range of services including small business loans, home loans, online banking, and mobile solutions, SAFE prioritizes member satisfaction and provides a robust set of employee benefits. The credit union is insured by the NCUA and recognized as an Equal Housing Opportunity lender.
Job Description
Dispute Specialist I, II, and Senior roles are responsible for investigating card dispute claims, analyzing disputed transactions, and resolving disputes in accordance with internal and external rules, policies, and regulations.
Requirements
- Analyzing disputed card transactions
- Resolving disputes
- Maintaining up-to-date operational knowledge of Federal Regulation E and Z, as well as Visa Dispute Processing rules and regulations
- Processing fraud and non-fraud case types
- Completing provisional credits and cardholder communications within required internal and regulatory timeframes
- Processing merchant responses within Visa Resolve Online (VROL) in a timely and accurate manner
Benefits
- Full-time employment
- Hybrid work arrangement (2 days in office)
- Competitive hourly rates ($22.36 - $36.18)
