IT Intern

Safeware, Inc. is seeking a motivated and detail-oriented IT Intern to support our IT team in delivering high-quality technical support to both on-site and remote employees.

Requirements

• Provide first-level technical support for hardware, software, and system-related issues
• Respond to help desk requests via ticketing system, email, phone, or in person
• Support installation, configuration, and maintenance of computer hardware and software
• Document issues, resolutions, and processes in the help desk system
• Escalate more complex issues to senior IT staff as needed

Benefits

• Opportunity to gain hands-on experience with help desk operations, hardware/software troubleshooting, and IT systems in a fast-paced business environment
• Exposure to enterprise-level IT operations