Safeware, Inc. is seeking a motivated and detail-oriented IT Intern to support our IT team in delivering high-quality technical support to both on-site and remote employees.
Requirements
- Provide first-level technical support for hardware, software, and system-related issues
- Respond to help desk requests via ticketing system, email, phone, or in person
- Support installation, configuration, and maintenance of computer hardware and software
- Document issues, resolutions, and processes in the help desk system
- Escalate more complex issues to senior IT staff as needed
Benefits
- Opportunity to gain hands-on experience with help desk operations, hardware/software troubleshooting, and IT systems in a fast-paced business environment
- Exposure to enterprise-level IT operations