Clinical Line Trainer
SagilityQuezon City, Philippines
Posted August 30, 2023
Full Time
About the Company
Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.
Job Description
The Clinical Line Trainer is responsible for implementing training courses, maintaining training material, and analyzing training effectiveness. They will also be responsible for training agents, expanding training knowledge, and working with operations to understand problem areas and design refresher training.
Requirements
- Implementation of training courses
- Maintenance of training material
- Analysis of training effectiveness
- Training of agents
- Expansion of training knowledge
- Design of refresher training
- Maintenance of operational excellence
- Phone time to assist with Operations' service levels
- Familiarity with security policies and procedures
- Protection of client data and assets
