Customer Experience Agent

Sahl is an exciting fintech company that aims to change the way people handle their day-to-day finances. We are obsessed with our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at the heart. The team is looking for talented and passionate people to create innovative and seamless payment experiences for the customers.

Requirements

• Provide high-quality customer support through phone, email, and chat channels.
• Follow up on unresolved customer inquiries to ensure full resolution and satisfaction.
• Collect and report customer feedback on a daily basis.
• Collaborate with internal teams to resolve customer issues efficiently.
• Ensure compliance with company policies, procedures, and data confidentiality standards.
• Accurately use systems and tools to fulfill customer requests.
• Identify trends in customer interactions and recommend process improvements.

Benefits

• Paid Time Off
• 401k Matching