Customer Service Agent
RayaCXCairo, Cairo, Egypt
Posted December 12, 2025
Full Time
About the Company
RayaCX delivers next‑generation business process outsourcing and customer experience solutions to Fortune 1000 clients worldwide. The company specializes in omnichannel customer service, digital CX, and contact center operations, leveraging advanced analytics, AI, and chatbot technologies to enhance service quality. By sourcing highly skilled talent from competitive labor markets and applying rigorous continuous improvement strategies, RayaCX offers integrated CX consultancy, HRO, and social media moderation services that drive measurable business outcomes. Its long‑standing partnership with global enterprises across North America, Europe, the Middle East, and Africa underscores its reputation for innovation, reliability, and scalable customer experience excellence.
Job Description
We are seeking a customer service agent to join our team on a full-time basis. As a Customer Service Agent, you will provide expert advice and guidance to our clients in the telecommunication industry, develop strategies to improve customer experience, and stay updated on industry regulations and compliance requirements.
Requirements
- Bachelor's degree
- Proven track record of providing expert advice and guidance to clients
- Strong understanding of telecommunication products and services
- Excellent communication and interpersonal skills
- Ability to analyze data and provide insights and recommendations
- Strong project management skills
- Ability to work independently and in a team environment
- Fluent in English and Arabic