Call Center Agent
RayaCXCairo, Cairo, Egypt
Posted December 12, 2025
Full Time
About the Company
RayaCX delivers next‑generation business process outsourcing and customer experience solutions to Fortune 1000 clients worldwide. The company specializes in omnichannel customer service, digital CX, and contact center operations, leveraging advanced analytics, AI, and chatbot technologies to enhance service quality. By sourcing highly skilled talent from competitive labor markets and applying rigorous continuous improvement strategies, RayaCX offers integrated CX consultancy, HRO, and social media moderation services that drive measurable business outcomes. Its long‑standing partnership with global enterprises across North America, Europe, the Middle East, and Africa underscores its reputation for innovation, reliability, and scalable customer experience excellence.
Job Description
We are seeking a highly motivated and customer-oriented Call Center Agent to join our team at RayaCX in Cairo, Egypt. As a Call Center Agent, you will be responsible for handling inbound and outbound calls from customers, providing them with excellent customer service and resolving any issues or concerns they may have.
Requirements
- High school diploma or equivalent
- Previous experience in a call center or customer service role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced and dynamic environment
- Proficient in using computers and various software applications
- Fluent in English and Arabic (written and spoken)
- Ability to work flexible shifts, including evenings, weekends, and holidays
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Dynamic and diverse work environment
- Comprehensive training and support
- Employee discounts and perks
- Medical insurance coverage