Call Center Agent (ENG)

RayaCX is a leading customer experience management company seeking a highly motivated and customer-oriented Call Center Agent to join their team in 6th of October City, Egypt. The Call Center Agent will be responsible for handling inbound and outbound calls from customers, providing them with exceptional service and resolving any issues or concerns they may have.

Requirements

• High school diploma or equivalent; college degree preferred
• Minimum of 1 year of experience in a customer service or call center role
• Fluent in English, both written and verbal
• Excellent communication and interpersonal skills
• Ability to handle high call volumes and multitask effectively
• Strong problem-solving and decision-making skills
• Proficient in Microsoft Office and other computer applications
• Ability to work in a fast-paced and dynamic environment
• Flexibility to work shifts, including weekends and holidays

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• A positive and supportive work environment
• Comprehensive training program to ensure success in the role
• Ongoing coaching and feedback to help you reach your full potential