Call Center Agent (EN)

We are seeking a highly motivated and customer-focused Call Center Agent (EN) to join our dynamic team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service.

Requirements

• Handle inbound and outbound calls in a timely and professional manner
• Provide accurate information about products and services to customers
• Identify and escalate priority issues to the appropriate team members
• Follow up on customer inquiries and complaints to ensure resolution
• Maintain a high level of customer satisfaction by exceeding expectations
• Meet or exceed individual and team performance goals
• Continuously improve knowledge of company products, services, and procedures
• Collaborate with team members to share best practices and improve overall performance
• Adhere to company policies and procedures at all times

Benefits

• Competitive salary
• Comprehensive training program
• Opportunities for career growth and development
• Health insurance