Director, Private Client Relations, Bergdorf Goodman

As Director of Private Client Relations at Bergdorf Goodman, you will lead the strategy, people, and discernment to cultivate the most valuable relationships in luxury retail. You will guide a program that is already one of the highest-performing client practices in the industry and bring a clear growth mandate while maintaining the intimacy, trust, and discretion that distinguish a Bergdorf moment. You will oversee the design and curation of one-of-a-kind client experiences, serve as a primary partner to BG's stylists, build and lead a high-performing Private Client Relations team, and cultivate and protect BG's direct relationships with brand and vendor partners.

Requirements

• 10+ years of experience in luxury retail, private clienteling, VIP client management, or a comparable relationship-first, high-touch environment
• A demonstrated history of building or leading a bespoke client engagement practice with direct accountability for measurable revenue growth and long-term client loyalty
• Proven ability to lead and develop teams, with full ownership of hiring, performance management, and structuring a team to scale without losing its personal touch
• Deep, trusted relationships with luxury brand and vendor partners — and a track record of securing access and opportunities that reflect genuine standing in the luxury world, not just a business card
• The financial fluency to own a program budget, build a compelling investment case, and speak to performance and ROI with authority at the executive level
• An innate understanding of what moves the world’s most discerning clients — not just what they buy, but what they value, what they remember, and what keeps them coming back
• A leadership presence that earns the trust of sellers and clients alike: credible, discreet, generous with credit, and wholly committed to the relationship-first philosophy that has made this program what it is

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• Critical illness insurance
• Hospital insurance
• Accident insurance