As Director of Private Client Relations at Bergdorf Goodman, you will lead the strategy, people, and discernment to cultivate the most valuable relationships in luxury retail. You will guide a program that is already one of the highest-performing client practices in the industry and bring a clear growth mandate while maintaining the intimacy, trust, and discretion that distinguish a Bergdorf moment. You will oversee the design and curation of one-of-a-kind client experiences, serve as a primary partner to BG's stylists, build and lead a high-performing Private Client Relations team, and cultivate and protect BG's direct relationships with brand and vendor partners.
Requirements
- 10+ years of experience in luxury retail, private clienteling, VIP client management, or a comparable relationship-first, high-touch environment
- A demonstrated history of building or leading a bespoke client engagement practice with direct accountability for measurable revenue growth and long-term client loyalty
- Proven ability to lead and develop teams, with full ownership of hiring, performance management, and structuring a team to scale without losing its personal touch
- Deep, trusted relationships with luxury brand and vendor partners — and a track record of securing access and opportunities that reflect genuine standing in the luxury world, not just a business card
- The financial fluency to own a program budget, build a compelling investment case, and speak to performance and ROI with authority at the executive level
- An innate understanding of what moves the world’s most discerning clients — not just what they buy, but what they value, what they remember, and what keeps them coming back
- A leadership presence that earns the trust of sellers and clients alike: credible, discreet, generous with credit, and wholly committed to the relationship-first philosophy that has made this program what it is
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Critical illness insurance
- Hospital insurance
- Accident insurance