Customer Service Specialist – Barcelona (Polish Market)

Sakura is seeking a Customer Service Specialist to support customers in the Polish market, with a focus on order-to-cash administration and internal support to colleagues. The role requires fluency in Polish and German, strong communication skills, and experience with order-to-cash workflows.

Requirements

• Vocational education level in Marketing, Sales, or a similar discipline, or equivalent Spanish qualification
• Fluency in Polish and German (written and spoken) and strong command of Spanish or English
• Minimum of 5 years of relevant customer service experience, ideally in an international setting
• Solid experience with order-to-cash workflows, including invoicing and collection processes
• Customer-focused and confident in communication — both verbal and written
• Strong multitasking and prioritisation skills
• Proficient with Microsoft Office and ERP systems (experience with Oracle Cloud is a plus)
• Detail-oriented, accurate, and able to work independently
• A collaborative team player with a hands-on, “can-do” mindset
• Availability to start soon, enabling a smooth onboarding process

Benefits

• Competitive salary package
• Performance-based bonus
• Mobile phone and laptop
• Pension scheme
• 30 days of annual leave
• Accident insurance