Senior Principal Customer Success Manager - Slack

Role Overview

The Senior Principal Customer Success Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across complex, multi-org Signature customers. This role acts as a primary strategic partner who maintains a continual focus on the customer’s business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment.

What You Will Do

Strategic Accountability and Account Leadership, ROI-Driven Engagement, Complex Program Management, Resource Mobilization, Engagement Charter, Business Value Integration, Agentic Workflow Design, ROI Segmentation, Trusted Advisory and Executive Influence, Advanced Stakeholder Management, Complex Navigation, Business Insight, Customer Advocacy, Solution & Industry Expertise, Mentorship & Development, Domain Expertise and Risk Mitigation, Risk Management, AI Governance & Guardrails, Root Cause Synthesis, Root Cause Analysis.

Why It Might Be a Fit

Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields. Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level.

Requirements

• Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
• Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level.
• Ability to handle objections, navigate complicated discussions, and drive alignment.
• Ability to clarify the roles and responsibilities of collaborators and serve as the central resource, ensuring clear technical and business alignment.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program