Customer Service Representative

Salvo Software is looking for a dedicated and dynamic Customer Service Representative to join our team, providing excellent service and support to customers navigating our software solutions.

Requirements

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Assist customers in troubleshooting software-related issues, providing step-by-step guidance.
• Document customer interactions and feedback to improve service delivery and product offerings.
• Collaborate with the technical support team to escalate and resolve complex issues.
• Update customers on the status of their inquiries and follow up to ensure resolution.
• Provide product information and facilitate onboarding for new customers as needed.
• Identify and suggest improvements based on customer feedback.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship