Enterprise Customer Success Manager

Samsara is looking for an Enterprise Customer Success Manager to work remotely in the US (except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.). The role will involve working closely with top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.

Requirements

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role
• Enterprise SaaS experience preferred
• Strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Flexible working model