Technical Support Engineer – Mobile Apps and Compliance

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. The ideal candidate will have a strong technical background with experience in a technical support role, proven customer-facing skills, and strong communication skills.

Requirements

• B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
• 3–5 years of experience in support, engineering, or other technical roles, including 1–2 years of demonstrated proficiency in troubleshooting mobile applications.
• Strong familiarity with using CRMs like Zendesk or Salesforce.
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.
• Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.
• Excellent written and verbal communication skills, you can speak both Engineer and Human.
• Strong bias for action, ability to dive deep, and insistence on the highest standards.
• Ability to work in a hyper-growth environment with shifting priorities.
• Willingness to work holidays and weekends as needed to meet customer demands.

Benefits

• Flexible Working
• Professional Development Stipend
• Comprehensive Health and Parental Leave Plans