Sales Account Manager

Manage existing customer accounts, follow up on quotations, and maintain strong customer relationships. Travel estimated 10%.

Requirements

• Manage existing customer accounts
• Follow up on quotations and manage the sales funnel for assigned accounts
• Maintain strong customer relationships by addressing customer concerns, escalating as needed, and ensuring customer service excellence
• Maintain sales volume, product mix, and selling price
• Identify opportunities to increase wallet share with existing customers
• Work with various company departments to facilitate organic growth opportunities and optimize cost-to-price competitiveness
• Forecast orders/sales monthly using CRM and other tools
• Document activity using CRM (D365) on a daily and ongoing basis
• Forecast account opportunity potential using the CRM
• Coordinate with production departments to resolve issues, provide customer support, and provide necessary follow-up in a timely manner
• Keep management informed of information collected regarding competition, pricing, problems, etc.
• Travel as necessary support customers, strategy meetings, and/or trade or technical conferences
• Attend trade shows to represent the organization and/or to perform market research