Support Analyst - COL

At Sana Commerce we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. We're a fast-growing SaaS company that allows you to take ownership of your career. As a Technical Support Analyst, you will give customers a great experience, work with big names in the B2B industry, and grow along as our company is growing!

Requirements

• Acting as the first point of contact for our customers & partners
• Managing incoming tickets, of our E-commerce product, within service levels to ensure customer satisfaction
• Working to resolve high complexity issues, questions, and requests from our customers self-sufficiently where possible
• Analyzing markup language and application logs to aid the development team in eliminating product bugs
• Collaborating across functional areas to address customers’ needs as their champion

Benefits

• Hybrid work environment