Analyst, Quality Validation

Sand Cherry Associates is seeking an experienced Analyst / Quality Validation Analyst to support data accuracy and integrity across call center and billing operations. The role requires a proactive, detail-oriented professional who can work collaboratively with multiple cross-functional teams.

Requirements

• Minimum of 3–5 years of experience in data analysis, quality validation and verification, billing operations, or call center support
• Strong analytical skills with exceptional attention to detail
• Experience working with billing systems and large datasets
• Advanced Excel skills required; SQL or reporting dashboard experience in Jira, Power Bi or Tableau preferred
• Ability to perform data validation, reconciliation, and root cause analysis
• Excellent communication and cross-functional collaboration skills
• Strong problem-solving and critical thinking abilities
• Experience in telecom or technology subscription-based billing environments
• Familiarity with call center technologies (e.g., NICE, Genesys, Five9)
• Exposure to data quality frameworks, financial controls, or audit processes
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, adaptable, and team-oriented
• Bachelor’s degree in Business, Communications, Engineering, or related