Digital Consumer Experience Strategy & Research Lead

Role Overview

Join the digital engine driving Sanofi’s transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. As the Digital Consumer Experience Strategy & Research Lead, you will help build the first biopharma company powered by AI at scale. You will develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders.

What You Will Do

Deliver CX strategy for R&D transformation, lead cross-functional collaboration, drive strategic implementation, evangelize CX excellence, build team capabilities, and champion digital transformation.

Why It Might Be a Fit

You will have the opportunity to work in a supportive, future-focused team, discover endless opportunities to grow your talent and drive your career, and enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Requirements

• Minimum 5+ years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up
• Bachelor's degree in any field. Master’s degree and or MBA is a plus
• Experienced putting design thinking in practice, end to end
• Service design expertise and experience with multi-layer experience analysis (users, data flows, system structures)
• Able to question the initial space and the assumptions behind the brief
• Know how to “open up the solution space” and run ideation sessions
• Need to articulate the experience strategy and the north star vision and know how to break the north star vision down to identify the MVP
• Experienced running collaboration and co-creation workshops
• Experienced creating new products or services from scratch
• Experienced creating solutions with AI/ML
• Systems thinking
• Experienced in mapping complex digital ecosystems and determining how different pieces or applications might fit together, managing multiple international stakeholders
• High EQ to manage different stakeholders within the organization and understand how to bring them along
• Affinity with science (biology, chemistry), or prior experience in pharma, healthcare or life sciences is strongly preferred

Benefits

• High-quality healthcare
• Prevention and wellness programs
• At least 14 weeks’ gender-neutral parental leave
• Rewards package that recognizes your contribution and amplifies your impact