The Santa Barbara Zoo is seeking a part-time Member Services Ambassador with customer service and administrative skills to provide quality service to current and prospective members and guests in the office and at the Zoo entrance.
Requirements
- Serves as the first touchpoint for most member inquiries, communicating professionally via phone, email, and in person
- Responsible for answering department phone and voicemails
- Encourages and assists guests with in-person purchases at the Zoo’s entrance
- Facilitates member entrance into the Zoo
- Processes membership mail and phone orders
- Processes gift memberships
- Handles membership billing/accounting research; collaborates with other departments as needed
- Assists with entering new and updated data into the Point-of-Sale (POS) system and membership database as needed
- Responds to public inquiries concerning membership and other Zoo programs
- Performs administrative tasks and assists fellow team members as needed
- Problem solves to provide resolutions for member account inquiries
- Keeps track of regular membership supplies and restocks or orders as needed
- Digitally issues and mails out membership materials as needed
- Takes responsibility to stay informed about happenings at the Zoo, such as reading employee communications and attending meetings
- Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual
- Applies and exemplifies “green” (sustainable) practices whenever possible
- Assists with other Membership Department functions as necessary
- Participates in special team assignments as appropriate
- Performs other duties as assigned
- Greets every guest with a smile
- Thanks guests for supporting/visiting the Zoo
- Answers phone calls, voice mails, and e-mails promptly
- Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions
- Associates with guests to assist and share information
- Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures
- Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code
- Reflects the qualities outlined in the Guest Relations Statement, the Zoo’s Core Values, and the Employee Pledge
Benefits
- Great team, beautiful grounds, amazing animal collection, sunshine & ocean view almost year-round!
- Free parking, free guest passes, unlimited free tea/coffee every morning, 20% discounts on food services and retail purchases
- Access to the Collabornation learning platform, professional development events, and lunch & learn opportunities
