AI Program Manager - Copilot for Agents
SantanderMadrid, Community of Madrid, Spain
Posted March 13, 2026
Full Time
About the Company
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
Job Description
Santander is looking for an AI Program Manager – Copilot for Agents to help scale and industrialize AI-powered products that support and empower Santander employees globally.
Requirements
- 7+ years of experience in program management, product operations, or delivery roles in technology or data-driven environments.
- Experience working in complex, large-scale organizations is required.
- Proven track record coordinating cross-functional teams in global or multi-country contexts.
- Knowledge of AI-driven products, especially conversational AI, virtual assistants, or agent-based architectures.
- Familiarity with agile delivery models (Scrum, Kanban, SAFe) and program management practices.
- Ability to work with technical teams on topics such as APIs, data flows, model lifecycle, and platform integration (hands-on coding not required).
- Experience working in cloud-based environments is valued.
- Fluent English is required; Spanish is highly valued.
- Strong organizational and execution skills, with the ability to manage multiple priorities simultaneously.
- Excellent stakeholder management and communication skills, including interaction with senior leadership.
- Structured, analytical mindset with a strong focus on delivery and outcomes.
- Curiosity and enthusiasm for AI, innovation, and continuous improvement.
Benefits
- Competitive rewards
- Flexibility that works
- Learning for life
- Financial advantages
- Your health is our priority
- We know family is everything
- Always by your side
- Extra benefits
