Client Delivery Manager - Customer Engagement & Adoption

We are seeking a Client Delivery Manager to accelerate and simplify customers' business transformation by engaging with customers who run their SAP ERP Value stack with a world-class level of availability, security, & resilience on their preferred cloud infrastructure. The successful candidate will be responsible for managing customer engagements across Greater China, driving end-to-end customer engagement from signature onwards, and maintaining customer satisfaction through issue mitigation and escalation management.

Requirements

• Education minimum bachelor’s degree preferably in engineering, information technologies or MBA
• Good understanding of SAP Basis, system migration and/or functional SAP application knowledge
• Understanding of SAP’s cloud business, cloud and hybrid infrastructure, cloud operation processes
• Excellent understanding in managing delivery of cloud application services for large accounts
• Excellent presentation and communication skills, ability to switch communication styles for technical and non-technical audiences with confidence
• High competency in multi-tasking and ability to manage multiple engagements in parallel
• Pro-active, problem-solving, 'can-do' attitude and 'customer first' mindset
• Strong engagement management, relationship building and de-escalation skills
• Exceptional leadership, organisational and interpersonal skills; ability to work well with people from different disciplines with varying degrees of technical experience

Benefits

• Constant learning, skill growth, great benefits
• Flexible working models
• Culture of inclusion, focus on health and well-being