Industry AI - Customer Facing Project Manager Expert (f/m/d)

As a senior delivery anchor, you will lead the end-to-end delivery of complex AI initiatives for SAP's strategic customers. You will be responsible for delivery outcomes, customer trust, and execution excellence.

Requirements

• Lead all phases of the customer engagement lifecycle, from discovery and scoping through delivery, client acceptance, and scale-out.
• Own project scope, timelines, risks, and outcomes, ensuring delivery aligns with agreed success criteria and business objectives.
• Drive implementation excellence and customer adoption, ensuring delivered solutions meet technical, operational, and business expectations.
• Understand customers' businesses and industry-specific challenges and translate them into sustainable solutions.
• Serve as the primary delivery interface for senior customer stakeholders, including executive leadership, building trust and managing expectations.
• Establish tight, outcome-focused delivery rhythms, including frequent demos, transparent progress tracking, and proactive risk management.
• Navigate complex customer environments, balancing ambition with real-world constraints such as data readiness, compliance, and system integration.
• Feed field learnings back into SAP product and engineering teams, converting delivery insights into reusable playbooks and roadmap input.

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.