IT Technology Service Senior Specialist

SAP America, Inc. seeks an IT Technology Service Senior Specialist to design and develop systems, applications, products, services and data to optimize / automate SAP’s business processes and improve work efficiency.

Requirements

• Resolve Complex issues in own area
• Enhance complex systems/processes
• Represent SAP to customers
• Advocate for the end user
• Promote the role of User Experience
• Own a specific IT Infrastructure service or a group of services
• Ensure and optimize service operation of services
• Monitor OLA and SLA compliance for the Service in scope
• Support 'early warning' process in regards to financial risk & opportunities
• Responsible for relevant reporting of the Service in scope on global level

Benefits

• Competitive salary
• Great benefits
• Constant learning, skill growth
• Opportunity for advancement
• Flexible working models
• Employee Referral Program
• Accessibility accommodations