IT Technology Services Senior Consultant

SAP America, Inc. seeks an IT Technology Services Senior Consultant to design and develop systems, applications, products, services, and data to optimize/automate SAP business processes.

Requirements

• Support customers across North America region on behalf of Enterprise Clouds Services (ECS) organization.
• Present the intricacies of the private cloud offering, technical details, and engagement model to internal and external stakeholders.
• Guide customers on all technical aspects like Business Continuity, Networks, Server Management topics.
• Assess customer security and network requirements.
• Support the TSM, CDM, and TechOps teams for execution of service delivery plan and join the escalation meetings.
• Providing value-added services in customer engagements, focus topics, and continuous improvement initiatives to improve the ECS service experience for the customer.
• Engage delivery organizations when the standard operating procedure is not sufficient to provide timely resolution of issues.
• As part of RDE team, run various initiatives and work on region focus topics to avoid escalation and safeguard top critical customers for the region.
• Support SM L2 and LLD teams for all the unresolved issues.
• Provide consultation to standardize the customer landscape as per ECS requirements.
• Prepare Go to green plan for the RED customer and implement the same.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health and wellness programs