Senior Client Delivery Manager - US

SAP is seeking a Senior Client Delivery Manager to work in close collaboration with technical and project teams to serve customers and provide quality remote and on-site services. The CDM will assume end-to-end accountability of the engagement and be responsible for the delivery and performance of the contracted ECS services. The ideal candidate will have 12+ years' experience in SAP Basis and/or infrastructure operation/development, 10+ years' experience in a customer-facing role, and a bachelor's degree in Business Administration, Computer Science, Technical Engineering, Economics, or a related field.

Requirements

• Develop a strategic engagement with the client
• Continuously increase client trusted advisor relationship with executives and key stakeholders
• Demonstrate accountability as the single orchestrator for end-to-end delivery
• Set up the engagement, manage all engagement delivery lifecycle phases after contract signature
• Ensure operational excellence on contract administration supported by ECS functions
• Create and maintain service plans for each customer
• Identify service improvements and delivery opportunities and realize the value for the client
• Track and report on business growth and upsell throughout the entire engagement lifecycle

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance