Technical Services Manager
SAPMexico City, Mexico City, Mexico
Posted November 20, 2025
Full Time
About the Company
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
Job Description
SAP is seeking a Technical Services Manager to deliver high-quality technical managed services to customers in their SAP S/4HANA Private Cloud adoption journey. The ideal candidate will have a strong background in SAP solutions, technology, and products, as well as experience working with cloud technology and managing customer relationships.
Requirements
- Serve as the primary contact for private cloud customers for technical delivery topics, technology discussions and other contractual entitlements for technical components as per contract.
- Be the technical landscape owner
- Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.
- Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services
- Introduce technical managed services scope, roles and responsibilities as part of customer onboarding to establish and strengthen the partnership.
- Develop strategic technical engagement via service planning with clients by acting as a trusted advisor to establish a focus on core services delivered.
- Proactive management of operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
- Act as a trusted technical advisor in safeguarding and sharing innovation roadmap with the customer.
- Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.
- Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.
- Be part of the SAP overall governance model set up for each customer
- Active internal and external stakeholder management
- Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives
- Guide customers on key topics like Business Continuity, Security & Compliance.
- Maintain customer satisfaction through proactive issue mitigation and escalation management.
- Support customer critical situations and de-escalations
Benefits
- Constant learning
- Skill growth
- Great benefits
- Team that wants you to grow and succeed