Field Service Engineer Bio A

The Services Technician will be responsible for delivering the desired customer service experience and drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Requirements

• Provide service and customer support during field and inhouse visits or dispatches
• Manage all on site installation, repair, maintenance, contract and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Ensure the timely and correct documentation of processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations / briefings
• Contact customers concerning processes of the customer file
• Build positive relationships with customers