Manager, Operations

The IT Manager is responsible for leading and developing a team of Entry level, Mid Level, and Senior Information Systems Engineers who deliver Tier 1 through Tier 3 operational support for a wide range of enterprise systems including Microsoft 365.

Requirements

• Experience leading technical teams supporting enterprise collaboration and productivity platforms.
• Ability to apply critical thinking skills and identify rational solutions to complex problems.
• Strong written and verbal communication skills with both technical and non-technical stakeholders.
• Strong understanding of IT Service Management (ITSM) concepts and operational practices.
• Budgeting experience
• Strong track record of building high functioning teams
• Servant leader mindset focused on outcomes
• Customer service excellence led by example

Benefits

• Job offers a competitive salary and benefits package, including a bonus, stock options, and paid time off