SAS Administrator

SAS Administrator position for the SAS MCS team in SAS’s Cloud and Information Services (CIS) division, responsible for all aspects of hosted and remote managed SAS application environments.

Requirements

• Deliver excellent customer service using a customer first and continuous improvement mindset.
• Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
• Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
• Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
• Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
• Configure, manage, monitor, and debug mid-tier software.
• Manage, monitor, and maintain container-based applications deployed in cloud container services.
• Develop tools and software to manage SAS and third-party software.
• Diagnose, document, report, and resolve system problems.
• Work directly with external customers and interface with other support teams and vendors.
• Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures.
• Serve as technical escalation support for other team members.
• Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.