SAS Administrator position for the SAS MCS team in SAS’s Cloud and Information Services (CIS) division, responsible for all aspects of hosted and remote managed SAS application environments.
Requirements
- Deliver excellent customer service using a customer first and continuous improvement mindset.
- Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
- Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
- Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
- Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
- Configure, manage, monitor, and debug mid-tier software.
- Manage, monitor, and maintain container-based applications deployed in cloud container services.
- Develop tools and software to manage SAS and third-party software.
- Diagnose, document, report, and resolve system problems.
- Work directly with external customers and interface with other support teams and vendors.
- Provide service leadership for local teams by managing service queues and assigning tickets based on SAS Cloud procedures.
- Serve as technical escalation support for other team members.
- Contribute to overall service quality by identifying or leading efforts that reduce time, reduce toil, and/or improve the customer experience with SAS Cloud services.