Platform Support Engineer
SaviyntBengaluru, Karnataka, India
Posted August 1, 2025
80000 - 100000 USD year
Full Time
About the Company
Saviynt is a leading provider of intelligent identity security solutions, specializing in cloud-first Identity Governance and Access Management (IGA) to empower enterprises with Zero-Trust security. Our core services include Continuous Controls Monitoring, RBAC/ABAC Policy Management, and Infrastructure Access Security, among others. Saviynt stands out by delivering innovative, scalable solutions that ensure security, compliance, and risk management across diverse IT environments.
Job Description
The Platform Support Engineer will be responsible for ensuring the smooth operation of Saviynt's Enterprise Identity Cloud, with a focus on application layer support and operational ownership. This role involves troubleshooting, analyzing performance issues, and implementing solutions in a dynamic cloud environment.
Requirements
- Strong pod-level troubleshooting skills in AKS/EKS
- Ability to deeply investigate and analyze application performance issues
- Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP
- Ability to manage the full lifecycle of alerts, incidents, and service requests
- Develop and implement operational procedures, runbooks, and knowledge base articles
- Collaborate with backend engineering and development teams to troubleshoot complex issues
- Ensure adherence to defined SLAs and KPIs for operational performance
Benefits
- Competitive total rewards package
- Learning and growth opportunities
- Discretionary bonus plan
