Senior platform Support Engineer

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions.

Requirements

• Strong pod-level troubleshooting skills in AKS/EKS
• Deeply investigate and analyze application performance issues
• Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP
• Ability to guide junior engineers when needed technically
• Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService
• Develop, implement, and maintain operational procedures, runbooks, and knowledge base articles
• Collaborate with backend engineering and development teams
• Ensure adherence to defined SLAs and KPIs for operational performance

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance