Operations- Quality Manager

SBM Management is searching for a dynamic Operations Quality Manager to coordinate and direct operations necessary to carry out contractual responsibilities between SBM and customers.

Requirements

• Devise and review specifications for products or processes to ensure effective quality control
• Ensure SBM's quality management systems conforms to all regulatory/legal requirements
• Oversee inspection of materials to ensure they meet requirements
• Monitor internal processes for quality standards
• Keep up on standards, regulations/laws, issues, and news with respect to product and service quality
• Develop work schedules to ensure adequate service
• Prepare schedules for service personnel, assigns personnel to routes
• Inspect and evaluate physical condition of establishment for program compliance, i.e. safety, quality, and service
• Audit and maintain inventory supplies and equipment
• Investigate and promote improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Implement organization policies and goals
• Facilitate budget requests to identify areas in which reductions can be made
• Assist with plans, budgets, and schedule modifications including cost estimates bid sheets and contracts
• Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
• Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents
• Collect data for preparing estimates, labor hours, expenses, and other metrics
• Maintain a safe work environment for self and employees
• Ensure compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Direct supervisory management engaged in support of facilities programs
• Act as liaison between company, customers, clients, employees, and subcontractors
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
• Assist with human resource concerns and issues
• Support compliance training for new hires and sustaining management/associates on quality expectations and systems