Engagement Management Lead

The Engagement Management Lead will operate at the center of Scale's most strategic customer relationships, serving as both a trusted operator and thought partner to the world's leading AI research teams.

Requirements

• Own a portfolio of complex, strategic projects with full accountability for delivery, quality, customer sentiment, and commercial outcomes
• Build and maintain deep, trust-based relationships with customer researchers and leads, serving as a thought partner throughout the project lifecycle
• Navigate difficult customer conversations around pricing, quality, and delivery expectations with confidence and clarity

Benefits

• Comprehensive health, dental and vision coverage
• Retirement benefits
• A learning and development stipend
• Generous PTO
• Commuter stipend