Customer Care Specialist

Our client, a dynamic e-commerce business, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms.

Requirements

• Fluent English speaker with excellent written communication skills
• Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage)
• Empathetic, solution-oriented, and attentive to detail
• Confident using CRM tools, chat platforms, and social media channels for customer engagement
• Comfortable with proactive outreach and community interaction
• Tech-savvy and quick to learn new systems and tools
• Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting
• A friendly, calm demeanor and a genuine desire to help others

Benefits

• Competitive and timely salary
• Supportive and friendly work environment
• Flexible working hours (work from whatever place)
• Fully remote work