We are seeking an experienced Senior Platform Support Engineer to join our Trade & Platform Support Engineering team in Singapore. You will be part of a global group that delivers front-line support for our proprietary quantitative-trading platform.
Requirements
- Serve as the first point of contact for production issues, support requests, and alerts.
- Investigate and resolve incidents or outages in real time, escalating when necessary.
- Collaborate with Infrastructure and Networking teams to monitor connectivity and hardware across the investment platform.
- Work directly with Portfolio Managers on project work and ad-hoc support requests.
- Manage regional Change Control and lead Incident Management processes.
- Partner with software-development teams to ensure smooth deployment of new code to production.
- Automate recurring processes and workflows, and build internal tooling to improve efficiency and system resilience.
- At minimum, five years of experience in financial services supporting trading and post-trade systems
- Experience in managing large scale deployments/environments
- Experience supporting applications in a Linux environment
- Strong scripting skills – Python, Bash, Shell, Perl
- Experience developing tools and/or automating processes
- Experience with supporting FIX protocol
- An understanding of monitoring, and performance management
- Excellent verbal and written communication skills
- Strong ownership experience and a track record of delivering results
- A degree in Computer Science, Engineering, or a related field
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance