Salesforce Support - Barcelona (m/f/d)

Join Schwarz Global Services Barcelona as a Salesforce Support and elevate your career in a dynamic work environment. Manage requests, provide support, and drive system improvements. Strong analytical skills and experience in Support tasks or IT projects are required.

Requirements

• Manage requests from users in ticketing tools
• Give support to users in functional questions about applications
• Identify system problems and work proactively to solve them
• Operational knowledge management
• Test Activities
• Quality assurance measures (CSI)
• Work following established guidelines regarding Incident Management, Problem Management and Knowledge Management processes