IT Service Desk Specialist
Scorpio GroupManila, Philippines
Posted February 12, 2026
Full Time
About the Company
Scorpio Group, headquartered in Monaco, has been a global leader in shipping since 1926, specializing in the seaborne transportation of commodities across crude oil, product tankers, gas, dry bulk, containers, and offshore oil and wind. The company invests in and operates a diverse fleet, supported by 14 offices worldwide and nearly 1,000 employees, fostering a fast‑paced, collaborative culture. Its core values of integrity, collaboration, stewardship, and moxie drive a commitment to responsible, innovative logistics solutions that set it apart in the maritime industry.
Job Description
The IT Service Desk Specialist provides comprehensive end-user IT support, including remote, phone, email, and onsite support. The role requires knowledge of ITSM & ITAM tools, asset inventory management, and user account management. Additional duties include documentation of IT procedures and knowledgebase, and adherence to SOX audit, IT security, and compliance standard procedures.
Requirements
- Experience in a similar role
- Excellent communication skills
- Strong organizational skills and time management skills
- Excellent customer service skills
- Analytical skills to diagnose and resolve technical problems
- A bachelor's degree or at least 3 years of experience in IT Service Delivery or End User Support Operations