Bilingual Senior Detection Analyst

The Senior Fraud Detection Analyst will prevent and minimize losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts by analyzing alerts and activity trends, and contacting customers and branches to determine if the account has been compromised.

Requirements

• Strong communication skills in both English and French
• Flexibility required with business hours
• Ability to work in a fast-paced, changing environment
• Critical thinking and sound decisions are required to maintain an acceptable balance between fraud control and customer service
• Strong attention to detail with the ability to recognize risk and take appropriate steps to minimize the impact on both the customer and the Bank
• Ability to build customer loyalty through listening, relationship building, professional and persuasive communication skills
• Achieve/exceed daily/weekly individual and team KPIs
• Good analytical, verbal, and written communication skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance