Tier II Service Desk Technician
Scribe SolutionsColorado Springs, Colorado, United States
Posted January 29, 2026
55760 - 60560 USD
Full Time
About the Company
Scribe Solutions, led by communications veteran Camille Jensen, specializes in bridging complex technical knowledge across organizations and external audiences. The company offers a suite of services—including technical writing, multi-author collaboration, instructional design, competency assurance, and content direction—to streamline knowledge transfer. By combining strategic collaboration with a deep understanding of technical communication challenges, Scribe Solutions delivers tailored solutions that enhance clarity, efficiency, and stakeholder engagement. Its distinctive approach is rooted in a blend of veteran expertise and a commitment to continuous learning through its technical writing courses.
Job Description
We are seeking a talented Tier II Service Desk Technician for a full-time, 4-month contract-to-hire position. As a Tier II Service Desk Technician, you will provide advanced service desk and technical support, resolving complex customer incidents and service requests.
Requirements
- Intermediate troubleshooting and research skills
- Ability to implement system changes, configurations, and optimizations within approved standards
- Ability to mentor and coach junior technicians
- Ability to prioritize work based on business impact, urgency, and SLA commitments
Benefits
- Competitive hourly pay rate ($27.88 to $30.28)
- Opportunity to convert to permanent position with annual salary range of $58K to $63K
