The Night Audit will assist guests in all guest services related functions and close hotel books at night.

Requirements

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline.
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.

Benefits

The Night Audit will assist guests in all guest services related functions and close hotel books at night.

Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline.
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.