Bell Attendant

The Bell Person is responsible for greeting guests upon arrival and departure by assisting with luggage and providing a great guest experience.

Requirements

• Offer assistance with vehicle doors and luggage upon guest arrival
• Assist guest with transportation to locations on property by golf cart
• Deliver guest luggage, packages etc. in a timely manner
• Complete all items on the daily checklist per the Bell Captain, Manager or Director
• Communicate pertinent guest information to designated departments and personnel
• Provide assistance to the concierge, front desk, and PBX when needed
• Maintain the front drive and lobby cleanliness
• Conduct tours of hotel and guest rooms to guests when needed
• Delivery of various guest and employee amenities and packages throughout hotel as needed
• Be knowledgeable of all hotel and conference center services and amenities
• Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity deliveries
• Follow up with front office team members on daily shift and individual duties
• Assist in training new employees
• Coordinate and assist Front Desk Agents with relocation of guests when necessary
• Deliver service at a level that exceeds guest expectations
• Access the hotel property management system (Maestro)
• Complete additional duties as assigned by the Bell Captain or Front Office Manager(s)
• Attend and participate in all required meetings
• Act independently with minimal supervision
• Perform other related duties as requested by the supervisor