Front Desk Agent

Front Desk Agent responsible for providing excellent guest service and duties during guest check-in and check-out. Takes hotel reservations and provides assistance with PBX operations and concierge services.

Requirements

• Greet guests in a friendly manner and follow check in procedures.
• Take payments and post accurately to guest accounts.
• Follow set polices regarding cash handling.
• Communicate with other departments in a friendly and professional manner.
• Be aware of local attractions and restaurants and make recommendations to guests.
• Handle incoming telephone calls and other guest communication in a discreet fashion.
• Accurately communicate with other shifts regarding issues arising from day to day operations.
• Provide gracious and efficient telephone service as it relates to general PBX services.
• Complete all items as listed on shift checklists.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
• Maintain complete knowledge at all times of: all hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, and scheduled daily group activities.
• Log all guest service requests and follow through to ensure requests are met.
• Access the hotel property management system (Maestro).
• Perform other related duties as requested by the supervisor.