Customer Service Representative/Teller

Apply Today. Grow with us at Security First Bank and find your future in banking. We treat you right. The Customer Service Representative assists customers and potential customers with their banking needs; involving paying and receiving cash and other negotiable instruments, explaining services, setting up new accounts, and responding to problems.

Requirements

• Receives and processes customer financial transactions, including deposits, withdrawals and loan payments
• Posts transactions to customer accounts and maintains customer records
• Welcomes customers and provides routine information concerning services and directs customers to appropriate department for specific information and service
• Balances cash drawer and daily transactions
• Assists customer inquiries in person and over the phone
• Opens new accounts and account maintenance
• Supports customer online banking inquiries
• Research (missing items)
• Reviews reports to ensure compliance with government regulations and bank policies are being met
• Processes ACH and wire transfers
• Maintains strictest confidentiality
• Promotes banks services and makes referrals to other bank departments
• Performs other job-related duties as assigned
• Provide informed, prompt, accurate service and support to all customers and associates
• Process customer transactions in accordance with bank policy
• Troubleshoot and resolve customer and internal inquiries in a timely and accurate manner
• Open new accounts and ensuring that all related forms and documents are completed and scanned in a timely matter

Benefits

• Health benefits
• Financial plans
• Other services designed to make life better