Customer Support Specialist

SeekOut is seeking a Customer Support Specialist to resolve technical issues, manage user access, and support integrations for users of their recruiting platform. The ideal candidate is detail-oriented, highly organized, and comfortable operating in a complex SaaS environment.

Requirements

• 3+ years of experience in a SaaS technical support role
• Proven ability to independently operate and resolve complex, multi-layered support issues
• Strong deep-dive troubleshooting skills and technical acumen
• Hands-on experience with Intercom, Jira, Mixpanel, Salesforce, Slack, Zoom, and Microsoft 365

Benefits

• Competitive salary and benefits package
• Opportunity to work with a leading recruiting platform
• Collaborative and dynamic work environment